Terms & Conditions
By accessing and using this website, you agree to the terms outlined below.
1. Product Availability
All products are subject to availability. In rare cases, an item may become unavailable after an order is placed.
2. Pricing
Prices are subject to change without prior notice.
3. Product Representation
We make every effort to display product images as accurately as possible. However, slight variations in colour, finish, or appearance may occur due to lighting, photography, and screen settings.
4. Order Cancellations
Orders are confirmed and processed immediately after placement.
Cancellations may only occur in rare cases such as:
- Product unavailability
- Issues identified during quality check before dispatch
In such cases, the order will be cancelled by AK Jewellery, and any eligible refund will be processed to the original payment method.
5. Shipping Policy
Please refer to our Shipping & Delivery Policy for complete details.
6. Returns & Exchanges
Returns and exchanges are governed by our Return & Exchange Policy.
7. Customer Responsibility
Customers are responsible for providing accurate shipping details. AK Jewellery is not liable for delays or non-delivery caused by incorrect or incomplete information.
8. Damaged or Incorrect Items
In case of damaged, missing, or incorrect items, please refer to our Return & Exchange Policy. Claims must be supported with a continuous 360° unboxing video recorded without cuts within 24 hours of delivery.
9. Policy Acceptance
We recommend reviewing our Shipping Policy and Return & Exchange Policy before placing an order.